1. Answer phone inquiries about the programs and services the company offers and program locations, in addition to inquiries from social media comments, messages, etc.
2. ​To assist the team in the provision of excellent customer care that meets the needs of every current and prospective health and fitness client. Ensuring all health and fitness clients and members of our programs needs are understood and met in an assertive and positive manner at all times
3. Seek feedback from members and customers and ensuring we deliver excellent customer care within the guidelines and mission of Bounce Fitness
4. Book classes, and program sessions and taking payments accurately and methodically
5. Book all new/current clients in the member retention program and track them through this with regular phone calls
6. Complete manual and computerized records relating to membership and bookings of facilities
7. To maintain accurate receipting and accounting of all cash and credit transactions taken whilst on duty, checking floats and reconciling till at the end of shift.

1. Have excellent product knowledge about all different services and programs that the company provides
2. Conduct tours of facilities when needed, in line with the sales and follow up process, inform and sell memberships and other programs effectively
3. Ensure that all data is methodically and accurately input into the computer system and produce membership cards and member packs for new members when required
4. Send out renewal emails/notifications as memberships are due to expire. Follow through with members that do not renew to ascertain why and to send promotional information to encourage them to re-join
5. Suggest ways of increasing membership; getting involved with membership drives
6. Ensure that information displayed is up to date
7. Undertake administrative or other reasonable tasks, as required, to assist with the smooth running of all activities.
8. Scheduling consultations appointments with the clients and providing information about services, consultations regarding certain services will have to be at the client’s premises
9. Responsible for selling memberships to interested walk-ins and selling renewals/upgrades to current members
10. Answering questions and overcoming objections of potential clients/members
11. Maintaining the current members by ensuring customer satisfaction
12. Reporting with daily, weekly, monthly yearly sales whenever required
13. Reporting the new and renew members, also the active and expired memberships
14. Greeting calls for the new joiners and follow up calls for the expiry memberships

• Microsoft Office (Excel, Word)
• Internet applications & E-mails

• Experience in the fitness field is highly preferable
• Confident
• Enthusiastic
• Initiative-personality
• Self-driven and motivated
• Fluent in English (Arabic is preferable)
• Qatar Driving licence is highly preferable 
• Adaptable